Schedule an Appointment

• Sick Call Appointment - (915) 564-7800
• Primary Care (Regular Appointment) - (915) 564-6158

American Indian Program Coordinator

If you have questions about our American Indian Program, contact Lawrence Aguilera, Program Coordinator at (915) 564-6291 or (In-state Toll Free: 1-800-672-3782).

Billing Questions

To speak with someone in our billing section, call the Medical Center at (915) 564-6174. For more information, visit the Copays and Charges website.

Contact the VA - Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
 

Eligibility Inquiries

If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at (915) 564-7972 or visit the VA Health Care Eligibility Center web site.

News Media

Members of the news media should contact our Public Affairs Office  Mr. Ray Horn at (915) 564-7903.

Patient Advocate

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact Ms. Lora Strachan at (915) 564-6197, located on the 3rd floor, room #A317.

Pharmacy

• Outpatient Pharmacy - Monday-Friday 8:00 am - 4:45 pm (915) 564-7942
• Refill Line (Toll Free) - 1-800-672-3782
  
• Online via My HealtheVet - Online Refill Information

Privacy Officer

To speak with our privacy officer, call the Medical Center at (915) 564-7996.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office at (915) 564-7995.

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

• Daytime - For veterans who are in need of medical advice, have questions about their medications, or need to schedule a non-urgent appointment.
  • Local (915) 564-7800
  • Outside of the El Paso calling area:
    1-800-672-3782 ext. 7800
• Evenings, Nights, Weekends, Holidays -For veterans who are in need of medical advice, have questions about their medications.  
  1-800-672-3782 ext. 7800

Webmaster

To report problems with this website, please contact the webmaster.