El Paso VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.
Appointment and Scheduling
To schedule, change or cancel an appointment.
To speak with someone about a bill you received, contact the Health Resource Center (HRC) at 866-802-6819. The HRC can also answer questions about your accounts. For more information, visit the Copays and Charges website.
If you have questions regarding a bill for services provided in the community, contact Integrated Care Services (ICS) at (915) 564-6100 ext. 7593 or select option 5 from the main line (915) 546-6100.
Caregiver Support Program Coordinator
Patti Logue, RN, MSN
(915) 564-6100, ext. 6429
Compensation and Pension (C & P)
Letty Guillen, Program Support Assistant
Contact the VA - Inquiry Routing and Information System
VA has established an inquiry routing and information system (IRIS) which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at (915) 564-6100, Press 4; or visit the VA Health Care Eligibility Center web site.
In case of an emergency please seek immediate medical care at the nearest facility, however, this is not a guarantee of payment. for those services.
Veterans who visit the William Beaumont Army Medical Center (WBAMC) Emergency Room or are admitted to WBAMC, are automatically covered through the VA/DOD sharing agreement.
Veterans who receive emergency room care in the community or are hospitalized in a community hospital must notify the VA within 72 hours.
Please notify us by calling (915) 564-7842. This is also the contact number after hours and weekends and holidays.
If you leave a message, please leave detailed information to include the Veteran's name, date of birth, date of admission and the hospital that provided the care.
We will contact that hospital for further information on the following workday.
Former Prisoner of War (FPOW) Advocate
Catalino Layumas, M.D.
(915) 564-6100 ext. 6359
Letty Guillen (alternate)
(915) 564-6100 ext. 6133
Freedom of Information Act (FOIA)
For questions regarding FOIA, contact the FOIA/Privacy Officer at (915) 564-7813, Joe Corum. Requests can also be e-mailed. For more information, visit the Freedom of Information Act website.
Homeless Veteran Coordinator
Charm Mizer, LICSW
(915) 564-6100 ext. 6537
Integrated Disability Evaluation System (IDES)
Military personnel may contact their unit or call (915) 742-5071.
Mental Health Service
For information about available clinical services and liaison activities between VA and community partners, contact Dr. Wilfredo Rodriguez at (915) 564-6100 ext. 6134 or cell (915) 474-0847.
Military Sexual Trauma Coordinator
Jessica Moreno, LMSW
(915) 564-6100 ext. 6158
Members of the news media should contact our Public Affairs Officer, Sheila Austin at (915) 564-7882, (Fax) 564-7920 or email firstname.lastname@example.org.
Dr. Jacquelyn C. Williams
(915) 564-6100 Ext. 6414
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact Ms. Lora Strachan at (915) 564-6197, located on the 3rd floor, room #A381.
Outpatient Pharmacy - Monday-Friday 8:00 am - 4:45 pm (915) 564-6100, Press 1.
Refill Line (Toll Free) - 1-800-672-3782
Online via My HealtheVet - Online Refill Information
To speak with our privacy officer, Joe Corum, call the Medical Center at (915) 564-7813.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office at (915) 564-7995.
Suicide Prevention Coordinator
Dr. Donna Nesbit-Veltri
(915) 564-6100 ext. 7955
Veterans Justice Outreach Coordinator
Ellyn Black, LICSW
Women Veterans Health Program Coordinator
Jo Ann Culberson, RN, BSN
(915) 564-6100, ext. 3608