El Paso VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.
Appointment and Scheduling
To schedule, change or cancel an appointment.
To speak with someone in our billing section, call the Medical Center at (915) 564-6100, Press 5. For more information, visit the Copays and Charges website.
If you have questions regarding a bill for services provided in the community, contact Integrated Care Services at (915) 564-6100 ext. 7593.
Caregiver Support Program Coordinator
Patti Logue, RN, MSN
(915) 564-6100, ext. 6429
Compensation and Pension (C & P)
Letty Guillen, Program Support Assistant
Contact the VA - Inquiry Routing and Information System
VA has established an inquiry routing and information system (IRIS) which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at (915) 564-6100, Press 4; or visit the VA Health Care Eligibility Center web site.
Former Prisoner of War (FPOW) Advocate
Catalino Layumas, M.D.
(915) 564-6100 ext. 6359
Letty Guillen (alternate)
(915) 564-6100 ext. 6133
Freedom of Information Act (FOIA)
For questions regarding FOIA, contact the FOIA/Privacy Officer at (915) 564-7813 or Karen Clark at (915) 564-6100 ext. 6243. Requests can also be e-mailed. For more information, visit the Freedom of Information Act website.
Homeless Veteran Coordinator
Charm Mizer, LICSW
(915) 564-6100 ext. 6537
Integrated Disability Evaluation System (IDES)
Military personnel may contact their unit or call (915) 742-5071.
Military Sexual Trauma Coordinator
Jessica Moreno, LMSW
(915) 564-6100 ext. 6158
Members of the news media should contact our Public Affairs Officer, Sheila Austin at (915) 564-7882, (Fax) 564-7920 or email firstname.lastname@example.org.
Dr. Jacquelyn C. Williams
(915) 564-6100 Ext. 6414
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact Ms. Lora Strachan at (915) 564-6197, located on the 3rd floor, room #A381.
Outpatient Pharmacy - Monday-Friday 8:00 am - 4:45 pm (915) 564-6100, Press 1.
Refill Line (Toll Free) - 1-800-672-3782
Online via My HealtheVet - Online Refill Information
To speak with our privacy officer, call the Medical Center at (915) 564-7813.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office at (915) 564-7995.
Suicide Prevention Coordinator
Dr. Donna Nesbit-Veltri
(915) 564-6100 ext. 7955
Veterans Justice Outreach Coordinator
Ellyn Black, LICSW
Women Veterans Health Program Coordinator
Jo Ann Culberson, RN, BSN
(915) 564-6100, ext. 3608