Contact the El Paso VA Health Care System - El Paso VA Health Care System
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El Paso VA Health Care System


Contact the El Paso VA Health Care System

El Paso VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Appointment and Scheduling
To schedule, change or cancel an appointment. 

  • Main Facility  (915) 564-6100, Press 2
  • East Side Community Based Outpatient Clinic  (915) 217-2428
  • Las Cruces Community Based Outpatient Clinic  (575) 522-1241

Billing Questions
To speak with someone about a bill you received, contact the Health Resource Center (HRC) at 866-802-6819. The HRC can also answer questions about your accounts. For more information, visit the Copays and Charges website.

If you have questions regarding a bill for services provided in the community, contact Community Care Services (ICS) at (915) 564-6100 ext. 7593 or select option 5 from the main line (915) 546-6100.

Caregiver Support Program Coordinator
Patti Logue, RN, MSN
(915) 564-6100, ext. 6429

Compensation and Pension (C & P)
Letty Guillen, Program Support Assistant
(915) 564-6133

Contact the VA - Inquiry Routing and Information System
VA has established an inquiry routing and information system (IRIS) which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern. 

Eligibility Inquiries
If you have questions about your eligibility for VA Health Care benefits, call the Medical Center at (915) 564-6100, Press 4; or visit the VA Health Care Eligibility Center web site.

Emergency Hospitalization
In case of an emergency please seek immediate medical care at the nearest facility, however, this is not a guarantee of payment. for those services.
Veterans who visit the William Beaumont Army Medical Center (WBAMC) Emergency Room or are admitted to WBAMC, are automatically covered through the VA/DOD sharing agreement.
Veterans who receive emergency room care in the community or are hospitalized in a community hospital must notify the VA within 72 hours.
Please notify us by calling (915) 564-7842.  This is also the contact number after hours and weekends and holidays.
If you leave a message, please leave detailed information to include the Veteran's name, date of birth, date of admission and the hospital that provided the care.
We will contact that hospital for further information on the following workday.

Former Prisoner of War (FPOW) Advocate
Catalino Layumas, M.D.
(915) 564-6100 ext. 6359

Letty Guillen (alternate)
(915) 564-6100 ext. 6133

Homeless Veteran Coordinator
Rita Garcia, LCSW
(915) 564-6100 ext. 6805
Cell: (915) 526-5265

Integrated Disability Evaluation System (IDES)
Military personnel may contact their unit or call (915) 742-5071.

Human Resources
General Line
(915) 564-7963

Mental Health Service
For information about available clinical services and liaison activities between VA and community partners, contact Hilda Orduno, MHS Secretary at (915) 782-5346.

Military Sexual Trauma Coordinator
Jessica Moreno
(915) 564-6100 ext. 5356
Cell Number (915) 238-4828

News Media
Members of the news media should contact our Public Affairs Officer, Ginette Bocanegra (915) 564-6100 x7027 or at

Transitional Care Management (formerly OEF/OIF/ND)
Carlos Herrera
(915) 564-6100 Ext. 6414

Patient Advocate
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact Edward Breen at (915) 564-6197, located on the 3rd floor, room #A381.

Outpatient Pharmacy - Monday-Friday 8:00 am - 4:30 pm (915) 564-6100, Press 1.
Refill Line (Toll Free) - 1-800-672-3782
Online via My HealtheVet - Online Refill Information

Police Services
3rd Floor Main Atrium, 915-564-6100 ext. 7573

Privacy and Freedom of Information Act (FOIA)
To speak with our Chief of Privacy and FOIA Service Officer, please contact Rayette Soto at (915) 222-1684.

Release of Information
If you need to get information from your medical records, please contact our Release of Information Office at (915) 564-7995. To submit a medical release form, use fax (915) 564-7998.

Suicide Prevention (Acting) Coordinator
Nydia Avitia
(915) 564-6100 ext. 7955

Veterans Justice Outreach Coordinator
Gina Harrison, LICSW
(915) 504-5446

Women Veterans Health Program Coordinator
Jo Ann Culberson, RN, BSN
(915) 564-6100, ext. 3608