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El Paso VA Health Care System

 

Reporting Safety or Quality Issues

You have the right to present concerns pertaining to patient care and safety at all Health Care System locations including Outpatient Clinics. These concerns should be directed to the Manager of the Service or Department that is providing such care. If you are unsure of whom to contact, any employee can direct you to the appropriate supervisor. Should it appear that your concern is irresolvable at this level, you may contact the Patient Advocate located on the Contact Us page or  by calling  (915) 564-6197.

Any individual with a concern about patient/resident care and safety in the hospital should contact the hospital management. If your concern cannot be resolved through the facility, you may contact VA Healthcare - VISN 18 in writing at:

Network Office VISN 18 (10N18),
335 E. Germann Rd Ste 201,
Gilbert, AZ 85297

The Joint Commission

If you have a safety or quality of care concern which has been unresolved through hospital management, employees and patients have the right to contact The Joint Commission by dialing 1-800-994-6610 or email patientsafetyreport@jointcommission.org. Disciplinary action may not be taken against any employee or patient who reports a safety or quality concern to The Joint Commission.